Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Mystake, we believe that online gaming should be an enjoyable form of entertainment only. It is important to understand that gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Games of chance are designed with a house edge, meaning the odds always favour the operator in the long run.

Please gamble responsibly and only with money you can afford to lose.

Age Verification

In the United Kingdom, you must be at least 18 years of age to participate in gambling activities, including online gaming at Mystake.

We take age verification seriously and conduct checks to ensure all players meet the legal age requirement. If you are under 18, please do not attempt to register or play.

Warning Signs of Problem Gambling

Gambling can become problematic if it starts to negatively impact your life. Be honest with yourself and watch for these warning signs:

• Chasing Losses: Continuing to gamble to try to recover money you have lost
• Hiding Gambling Activity: Keeping your gambling secret from family, friends, or partners
• Spending More Than Intended: Regularly gambling for longer or with more money than planned
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Borrowing Money to Gamble: Taking loans or using credit to fund gambling activity
• Mood Swings: Becoming irritable, anxious, or depressed when unable to gamble
• Tolerance: Needing to gamble with increasing amounts of money for the same excitement
• Failed Attempts to Stop: Making unsuccessful efforts to cut back or quit gambling
• Using Gambling to Escape: Gambling to cope with stress, anxiety, loneliness, or other emotional issues

If you recognise any of these signs in yourself or someone else, it is time to seek help.

Self-Help Tools & Player Protection

Mystake provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly). Once reached, you cannot deposit further until the period resets.
• Loss Limits: Set a maximum amount you are willing to lose. Gaming will be suspended once this limit is reached.
• Reality Checks: Receive regular notifications during play to remind you how long you have been gaming and how much you have spent.
• Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gaming. During this period, you will not be able to access your account or receive marketing communications.
• Session Limits: Set a maximum duration for each gaming session.

We encourage you to use these tools proactively to manage your gaming responsibly.

Support & Help Organizations

If you or someone you know is struggling with problem gambling, professional support is available. Below are trusted organizations offering free, confidential help:

United Kingdom

• GamCare – Free counselling and support for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
  Website: www.gamstop.co.uk
  Register yourself on the multi-operator self-exclusion scheme to block access to all licensed UK gambling operators.
• National Debtline – Free debt advice if gambling has caused financial difficulties
  Helpline: 0808 808 4000

International Support

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

If You Need Help, Reach Out

There is no shame in asking for help. Problem gambling is treatable, and many people have successfully recovered with support. If you are experiencing difficulties with gambling, please:

1. Contact one of the organizations listed above
2. Speak to a trusted friend or family member
3. Use the self-help tools available in your Mystake account
4. Consider self-excluding from Mystake and registering with GamStop

Your wellbeing is our priority. Help is available, and recovery is possible.